Privacy Policy

Commitment to Protect Data and Privacy

SIMOLDES complies with all applicable EU and national legal regulations in the area of personal data protection, privacy and information security.

SIMOLDES is implementing a Personal Data Protection System and an Information Security System. To this end, it is ensuring regulatory compliance and the demonstration or disclosure of institutional responsibility for data protection and information security. Implementing all necessary technical and organisational measures, both to comply with the general legal regime of the current Data Protection Act and to comply with the special legal regime of the General Data Protection Regulation.

For any clarification or additional information or for the exercise of rights in this area, please contact the SIMOLDE Data Protection Office. The e-mail address is:


“Personal data”

“Personal data” means information relating to an identified or identifiable private person. An identifiable person is a private person who can be identified, directly or indirectly, in particular by reference to an identifier. Personal identifiers are for example a name, an identification number, location data, identifiers by electronic means…

“Processing of Personal Data”

Processing” shall mean an operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means. Such as: collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, etc.


“Cookies”: small text files containing information deemed relevant that the devices used for access carry, via the browser.

Entity Responsible for the Data Processing

SIMOLDES, with registered office at Rua Comendador António da Silva Rodrigues, nº 100, registered at the Commercial Registry Office of Lisbon. Registered and Tax Number 51429887, with a share capital of 50 000.00 Euross. Hereinafter referred to as SIMOLDES. This entity comprises a total of 26 companies.

SIMOLDES is the entity responsible for the online website and the computer applications. Users, Service Recipients, Customers or Suppliers have remote access to SIMOLDES services and products that are presented, marketed or provided at any time through them.
The use of channels or applications by any User, Applicant, Customer or Supplier may involve the performance of personal data processing operations, whose protection, privacy and security by SIMOLDES is ensured.

Contact Details of the Data Processing Manager

To contact the SIMOLDES Data Protection Office, please send an e-mail to Please describe the subject of the request and provide an e-mail address, a telephone contact or a postal address.

For any other purposes, please use the following SIMOLDES general contact:
E-mail: | | | | | | | |

Collection of and Processing Personal Data

SIMOLDES processes personal data strictly necessary for the provision of information and for channel operations, according to the uses of Users, Service Recipients, Customers or Suppliers.

The use or activation of certain channel functionalities may involve the processing of a number of direct or indirect personal identifiers. These may be: name, home address, contacts, device addresses or geographical location, etc…

Categories of Processed Data

The categories or types of personal data of the Users, Service Recipients, Customers or Suppliers being treated are as follows:

  • User Code, Social Security Number, Tax Payer Number
  • ID card or other, Name, Address
  • Phone number, Mobile phone number, Fax, Email, Process number
  • Notification Number, Quote, Legal number, Claim number, Remarks, Comments (free writing)
  • Enforcement Officer Number, Bank Account Number, TIF code
  • Number of Household Members, Date of Birth, Date of Death, Health Number, Date of Incorporation
  • Card Number, Location of Reception, Residence
  • PSNI, Doctor’s Professional License, Number of Income Statement
  • Car Registration Number, Lawyer’s Professional License.

The categories or types of sensitive personal data of the Users, Service Recipients, Customers or Suppliers being processed are the following:

  • Union Membership, Health Data and Biometric Data.

Legal Principles

All data processing operations comply with the fundamental legal principles of private data protection and privacy. SIMOLDES is available to demonstrate its responsibility towards the data subject or any third party who has a legitimate interest in this matter.

Legitimacy Grounds

All personal data processing operations carried out by SIMOLDES have legitimacy grounds.

Purpose of Personal Data Processing

All personal data processed in SIMOLDES channels are intended exclusively for the provision of information to Users…

The personal data collected may possibly also be processed for statistical purposes, for advertising or promotional actions, and for commercial or marketing actions. Isat through direct communication, whether by post, e-mail, text message or telephone call or any other electronic communication.

Personal Data Storage Period

The personal data will be stored only for the period necessary for the purposes that led to their collection or subsequent processing, ensuring the compliance of all applicable legal rules on archiving.

Communication of Data to Other Entities

The provision of information or services by SIMOLDES to its Users or Customers through channels may involve the use of subcontracted third-party services…

SIMOLDES will only use subcontracted entities that provide sufficient guarantees of the execution of adequate technical and organisational measures…

Data Recipients

Except in the framework of the fulfilment of legal obligations, in no case will there be any communication of personal data of Users, Service Recipients, Customers or Suppliers to third parties…

International Data Transfers

Any transfer of personal data to a third country or an international organisation may only take place in the framework of compliance with legal obligations or guaranteed …

Exercise of Rights of Owners of Personal Data

Users, Customers and Suppliers of SIMOLDES may, as owners of personal data, at any time, exercise their rights of data protection and privacy, namely the rights of access, rectification, erasure, portability, limitation or opposition to processing, under the terms and limitations set forth in the applicable standards.

Any request for the exercise of data protection and privacy rights must be addressed, in writing, by the respective holder, to the Data Protection Office, according to the procedure and contact described below.

Complaints or Suggestions and Incident Reporting

SIMOLDES’ Users, Customers and Suppliers have the right to submit a complaint either by registering the complaint on the site or by submitting a complaint to the regulatory authorities.
SIMOLDES’ Users, Customers and Suppliers may also make suggestions through electronic mail sent to the Data Protection Office.

Incident Report

SIMOLDES has implemented an incident management system in the scope of data protection, privacy and information security.
If any User or Client wishes to report the occurrence of any situation of violation of personal data that causes, accidentally or unlawfully, the unauthorized destruction, loss, alteration, disclosure or access to personal data transmitted, preserved or otherwise treated, he or she may contact the Data Protection Office or use the SIMOLDES’ general contacts described above.

Privacy Policy Amendment

n order to ensure its updating, development and continuous improvement, SIMOLDES may, at any time, make changes, which are considered appropriate or necessary, to this Data Protection and Privacy Policy, ensuring its publication in the different channels to guarantee its transparency and information to Users and Clients.

Express Consent and Acceptance

The terms of the Data Protection and Privacy Policy are complementary to the terms and provisions regarding personal data set forth in the General Conditions of Use of the SIMOLDES channels.

The free, specific and informed disclosure of the personal data by the respective owner implies the knowledge and acceptance of the conditions contained in this Policy, considering that, by using the channels or by making their personal data available, Users, Service Recipients, Customers and Suppliers are expressly authorizing their processing, in accordance with the rules defined in each of the channels or collection instruments applicable.

Data Protection Office

For the exercise of any type of data protection and privacy rights or for any subject related to the protection of data, privacy and information security, Users, Service Recipients and SIMOLDES Customers and Suppliers may contact the Office Data Protection through the electronic mail, describing the subject of the request and indicating an electronic mail address, a telephone contact address or a mailing address for reply.